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Privacy Policy

Last updated: October 2026. Draft template — have it reviewed by qualified counsel for the DPDP Act, 2023 and other applicable law before launch.

1. Who we are

Sukoon AI ("we", "us") provides an AI companion chat service. Contact: support@sukoonai.online.

2. What we collect

  • Mobile number (to sign you in with a one-time code and to prevent repeat free trials).
  • Profile details you add: display name, optional email, language preference.
  • Conversations you have with Sukoon AI and any messages from Sukoon AI Support.
  • Memories you choose to keep (off by default).
  • Usage and billing data: message counts, plan, payment status and transaction references (card or UPI details are handled by our payment provider, not stored by us).
  • IP address, approximate location and device: when you sign in, when your connection changes, and periodically while you use the service we record your IP address, an approximate location derived from it (country/region/city — not GPS) and a coarse "browser on operating system" label. Used for account security, fraud and abuse prevention, and to help in a safety emergency. You can see this log under Your data in the app; it is included in your export and deleted after a limited period (default 90 days) or with your account. Where we use an IP-lookup provider, your IP address is sent to that provider to obtain the location.
  • Technical data: hashed IP identifiers and session information for rate limiting and abuse prevention.

3. How we use it

To provide and secure the service, send sign-in codes, enforce limits and billing, respond to support requests, keep people safe, and improve reliability. We do not sell your personal data. We do not send marketing unless you opt in.

4. AI processing

To generate replies, relevant parts of your recent conversation (and memories, if you enabled them) are sent securely to our AI provider. We send only what's needed for the current reply.

5. Who may review conversations

Authorised Sukoon AI Support or safety personnel may view or take part in a conversation only for defined purposes: providing support you asked for, investigating security or abuse, and responding to possible risk to your safety or others'. Access is limited by role, restricted for sensitive safety content, and recorded in audit logs. Messages from staff are always labelled "Sukoon AI Support". We never claim a person is watching unless a review is actually in progress.

6. Safety

We automatically look for signs of crisis in context so that Sukoon can respond with care and emergency guidance. A short record (category, time, status) may be kept for review. Sukoon AI cannot contact emergency services for you.

7. Sharing

Service providers who help us operate (our messaging provider for sign-in codes, the AI provider, the payment provider, hosting) process data under contract. We may disclose information when required by law.

8. Retention

  • Conversations and memories: until you delete them or your account.
  • One-time-code records: deleted after a short period (default 7 days).
  • Safety event records: reviewed events are deleted after a configured period (default 180 days).
  • Payment records: kept in de-identified form for accounting and legal needs after account deletion.
  • A one-way hash of your number is kept after deletion solely to prevent repeat free trials.

9. Your choices and rights

In the app under Your data you can export your data and delete your account (with a short grace period in which signing back in cancels deletion). You can edit or delete memories and conversations at any time. Contact us to exercise any other rights.

10. Security

We use encrypted connections, hashed one-time codes, rate limiting, role-based access and audit logging. No system is perfectly secure.

11. Children

Sukoon AI is intended for adults (18+).

12. Changes

We'll post updates here and, for material changes, notify you in the app.